The Person-led, Transitional and Strength-based Response

Changing the way you respond to people going through tough times

The Person-led, Strength-based and Transitional (PTS) Response provides PTS Coaches to walk alongside people experiencing tough times, creating an environment where people have choice and control over their lives and can move forward to the future they want.

It emerged after Mayday Trust spent years listening to people accessing services. A new person-led way of working was then prototyped that ensured people had choice and control over their lives through tough times. This person-led approach, the PTS Response, was taken out across England by a number of partner organisations to develop it further and evidence the benefits of working in this way. Learning from this time uncovered that people were becoming trapped in services and faced many barriers that were created by the systems set up to help.

Today, the New System Alliance has placed the PTS Response at the heart of its mission to change the traumatising systems people experience when going through tough times.  The PTS Response works to remove barriers and inform a totally new system, making tough times brief transitions in people’s lives, not an identity and certainly not a life sentence.

Building Relationships

The PTS Response is voluntary and PTS Coaches form trusting relationships with people they work alongside. This means a person is able to choose if they want to work with a Coach and if the PTS is something that could work for them at that time. They can make this decision knowing there will be no negative repercussions and they can change their mind at any time.

Focus on people, not problems

Importantly, a PTS Coach works without an agenda, solely focusing on the person in front of them. Together, they will identify and build on strengths and passions, while concentrating on what is important to the individual, rather than focusing on fixing perceived problems.

Supportive Networks

The role of a PTS Coach is not to be needed. A person will be encouraged to build their own networks away from services. By getting involved in community-based opportunities and activities outside of services, people naturally build their own positive networks. Then, if they do experience another tough time they will feel supported and won’t have to return to services unless they want to.

Influence through doing

By walking alongside people, listening and learning from the realities of their lives, PTS Coaches positively challenge systems by uncovering barriers, sharing their learning and feeding into the PTS Data Set to evidence the impact of the PTS Response.

Why the PTS?

Being listened to, having choice and control over your life and being able to rely on a system that works through your toughest times shouldn’t come down to luck or personal resilience. The PTS Response is an opportunity to challenge the system, inform a new way of working and most importantly, it’s a chance to have a positive impact on people’s lives.

Thoughts from people working alongside a PTS Coach

To find out more or to see how you could get involved in the PTS Coach Network get in touch