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Are you tired of failing systems?

Together, we are allies working to change the systems people come up against when they experience tough times.

What Change?

We want to create a system that listens to you if you're going through a tough time. A system that focuses on your strengths and creates an environment where you have choice and control over your life.


The current system focuses on what’s wrong with people. It uses dehumanising labels as a currency for support and often leaves people feeling unheard and out of control.

What Systems?

If you go through a tough time you will often encounter multiple systems - homelessness, mental health, social care and probation… this can be impossible to navigate.


The current matrix of systems can traumatise and often prolong or trap people in their tough time by creating additional barriers. Instead of focusing on changing one system, all systems must transform together in order to change the experiences of people who encounter them.

What Tough Times?

Tough times are complicated and unique to each person, therefore we use the wider term of ‘tough times’ and believe in responding to each person’s unique context.


Tough times are often categorised as homelessness, mental health, drug and alcohol dependency etc. This puts the focus on weakness and often doesn’t represent the reality of a person’s situation.

How are we going to change systems?

At the heart of the New System Alliance is the Person-led, Transitional, and Strength-based (PTS) Response, an approach to walking alongside people experiencing tough times. The PTS Response creates an environment where people have choice and control over their lives through tough times. By listening and learning from the realities of people’s lives, the PTS Response exposes the barriers people face, positively challenges the role of government, commissioners and services and will inform a new person-led system.

Through the New System Alliance, you can join the conversation as an Ally, or take a more active role by utilising the New System Lab, sharing your experience, learning and being part of the PTS Response – changing systems for the better.

The New System Alliance is being taken out across the UK by; Mayday Trust, Homeless Network Scotland and Platfform with the vital support of the National Lottery Community Fund.

What’s next

  • You believe that systems surrounding tough times need to change
  • You are open to new ideas, even the big scary ones!
  • You want to lead change alongside other like-minded allies

Be a part of the change…


New System Allies and counting!

Learn More About The New System Alliance

What’s next

  • You believe that systems surrounding tough times need to change
  • You are open to new ideas, even the big scary ones!
  • You want to connect with others who have an appetite for change